A core component of Vidoori’s delivering excellence lies in our ability to infuse the highest quality standards into our products and services. As part of this focus, Vidoori diligently adheres to ISO quality standards. So, it is with much anticipation that we face our annual ISO surveillance audit – as it provides insight into where we are doing well and opportunities for continuous improvement.
Therefore, with great pride, we announce Vidoori’s recent achievement of passing its ISO 9001:2015 and ISO 20000-1:2018 Surveillance Audit. This rigorous evaluation demonstrates our commitment to excellence and highlights the immense value we bring to our clients and our dedication to continuous improvement.
The certifications help our team seek continuous improvement opportunities, including how we deliver our products and services to our clients. They also allow Vidoori to leverage repeatable processes, leading to improved output consistency and efficient use of resources, time, and our team’s capabilities. Overall, the continuous focus on quality embeds itself in our culture – promoting a corporate culture of quality that aligns with our commitment to deliver excellence.
Outside of posting the ISO Certified stamps on the website and marketing material, what is the value of passing the ISO Surveillance Audit? Why should our partners and clients care?
Great questions, and we want to share our perspective on the significance and value of these certifications.
Elevating Quality: ISO 9001:2015 certification is an internationally recognized benchmark for quality management systems. By passing the Surveillance Audit, Vidoori showcases its ability to consistently meet customer requirements and enhance overall customer satisfaction.
This achievement assures our clients that they are partnering with a company that places paramount importance on delivering top-notch quality in every aspect of our operations. From meticulous processes to stringent quality control measures, our commitment to excellence is unwavering.
Empowering Service Excellence: As a company dedicated to providing exceptional service, Vidoori understands the significance of efficient IT service management. The ISO 20000-1:2018 certification validates our adherence to best practices in IT service delivery, enabling us to streamline operations, minimize disruptions, and maximize client satisfaction.
This certification showcases our ability to effectively manage IT services, respond to incidents, and continually improve our service offerings. With this recognition, clients can trust that their IT needs are in capable hands, backed by industry-standard processes and protocols.
Advantages for Clients: Trust, Reliability, and Peace of Mind
For our clients, the successful surveillance audit is a testament to our commitment to their success. It provides them with confidence that their partnership with Vidoori is built on a foundation of trust, reliability, and operational excellence. The ISO certifications demonstrate our ability to consistently meet and exceed industry standards, ensuring client projects are handled with meticulous care, stringent quality control, and adherence to best practices. With these certifications, our clients can experience peace of mind, knowing they have chosen a reliable and trusted partner for their business needs.
Vidoori will continue to emphasize certifications that demonstrate our commitment to delivering excellence. As part of this commitment, we continue to utilize the quality principles inherent in the ISO certifications to provide standards for quality. Successful passage of the ISO 9001:2015 and ISO 20000-1:2018 Surveillance Audit is a testament to our unwavering dedication to excellence, customer satisfaction, and service delivery.
As we continue to prioritize continuous improvement and innovation, our partners and clients can rest assured that their partnership with Vidoori is backed by industry-leading certifications that reflect our commitment to their success.